Duke and the outages II

Yesterday on the way home I was listening to the radio and people were bitching that you couldn’t find a Duke truck with a search warrant.

At that time two very large trucks were working on the transmission lines that run through our property.   We were kind of hoping that once they fixed those we’d have power but that wasn’t the case.

We had beefed up our preparedness though.  On the way home I bought a few more bigger, better extension cords in preparation to move the generator out into the barn so that it could also power the well pump.

I also bought the necessary wire to hook that up too.   Then the need became fuel.   We used to keep fuel on the property, in fact we have a 275 gallon tank for the mowers/tractors, dirt bikes and cars.  But we hadn’t used that in a couple years.

We had called a couple gas suppliers and the only one that answered the phone said he had to deliver to all the municipalities and business he was responsible for first but that he’d call us back at the end of the day to see what he had left.

So I grabbed 3 of our 5 gallon jugs and headed north for fuel.  In Camden, the one gas station was upon and the line was reasonable.  Of course as soon as I started filling them the guy from the fuel company called.  He said we could have the last 70 gallons from his truck if we wanted it.

Well, hell yeah.

So I beat feat for home to pay him for the fuel.   So here we were, on generator power, backups for the grill, and we had water.   What did this mean?  It meant we’d get power that evening, I was sure of it.

On the way to get gas people were calling in on the radio saying that there were caravans of utility trucks heading up I-75.   One person counted 42, another over 200.   That made me feel pretty good that we’d get power back soon.   I know those guys normally slack off, I’ve witnessed that myself on our property when the service the main transmission lines from time to time.  But I know when the @%$#  hits the fan, those guys do get it done, and I’m thankful for that.

So as anticipated at 1am the power came back on.  It took about an hour to unwind all the generator stuff I had previously wound up.   But it was quiet, and that was awesome.

Here’s today’s outage map.  No visual change but the count is down by 60k customers out.

 

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Saying goodbye to an old friend.

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In the ongoing effort to clean out the barn and all the old crap we’ve accumulated over the years, it was time.  Time for Jr. the 1948 Farmall Cub that came with the property when purchased it, to go.

In it’s day it was the ‘stuff’.  Was designed to help a man farm up-to 10 acres.  It was the pinnacle of small tractor utility.  Generating a whopping 9 horse power, one man could do it all with this.

When we purchased the property and had to mow 3 acres every week, sometimes twice a week I wasn’t sure how we’d get that done.  After some thought we required that this tractor with 48” belly mower had to come with said property.   Needless to say the former owners weren’t to keen on that idea but in the interest of selling their property they acquiesced.

Still it didn’t take long for me to figure out that even using this was taking way too long.   This baby, who was the best of breed in technology back in the 40’s and 50’s just wasn’t made for mowing a lawn. 

She was scary dangerous, heavy, almost under powered given the size of the single blade mower it was turning, had next to NO brakes but it was just plain fun.

It came with all of the implements:

the belly mower, a single plow, a set of discs, cultivators, a grader blade, and even a front end loader that hadn’t been mounted on it in 40 years.

Of those implements I had used the mower, though it was more of a bush-hog, to keep the motorcycle trails cleared.  I had broken ground in our garden with the plow and got it ready for planting with the discs.   I had attempted to plow the snow with the grader blade, but getting this old goat started in the dead of winter was a real treat and often not very easy.

In 2005 when I got my first street bike, I found that I’d rather be riding it than messing with the old tractor.  So it was parked and hasn’t been started since…  Well, I think I did start it once about 2 years ago just to see if I could.    As time had passed it became clear that I’d never take the time (or spend the money) to restore it, and while cleaning out the barn I had decided it was time for it to have a new home.  Hopefully with someone that would use it as it was intended.

I took some photos of everything and posted an add on www.farmallcub.com

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In less than an hour I had people lining up to come and get it.  At which point I remembered that the former owners son had expressed an interest and I had promised him (and the former owner of the property) that they had the first rights to it if I ever sold it.   So, I needed to call them and check.  They were ecstatic and couldn’t wait to come and get it.  At the same time Bill from Harrison also wanted it, or what ever implements the former owners didn’t take. 

Needless to say, it was a happy ending for all.  Tractor has been reunited with it’s previous owner of 30+ years and Bill now has a loader and a set of cultivators.   I probably sold it all too cheaply, but I’m thoroughly happy with the transaction(s) and were everything ended up.

There’s just something cool about old tractors, and as much as I would have loved to keep this and play with it, I needed the room in my barn, and we need a tractor that’s more up-to-date. 

I look forward to seeing it in the parades in a few years when it’s running again and has a fresh coat of paint.

Viore TV’s What a shame…

In November of 2006 we grabbed a Black Friday special…  a 42” Plasma TV for $999.

Brand: VIORE…  There’s plenty of speculation on the Internet as to what this really is under the plastic.

Feature for feature it was a great TV for the price at the time.  Its biggest shortcoming was a single HDMI input.  But again at the time that wasn’t uncommon.  The only complaint was it was really slow switching inputs.

I really enjoyed this TV, it was bright, and sharp.  Colors were good, but it was reflective as hell which made watching TV in the daylight with the windows open troublesome.

16 months later it’s dead as I suspect most VIORE TV’s are.  It also appears that we got more use out of ours than most people did.

Viore as a company is pretty sad.  They don’t answer their phones or return emails.  We had a hell of a time finding someone to service it.   We finally did and the results are in.

It needs two boards replaced:  $200-$300 each, plus labor at an estimated $200.

So: $600 to $800 to repair a TV that we paid $999 for.   That really blows.

I understand it’s pretty expensive to repair just about any TV these days, but this brand should be avoided if at all possible.

A Day at Kings Island…

Yesterday I spent the day at Kings Island with Michael.  It was good father/son bonding time.  Especially since he works there currently and I worked there in 80’s.

The weather was perfect, and it was a Tuesday so lines weren’t all that bad.   We were only there from 10am to about 5pm but rode nearly everything we wanted to ride.

The morning started with a dash to the new ride ‘Fire Hawk’…  We would have been about 30th in line, but my son (did I mention he works at KI) didn’t realize he couldn’t take his man-purse on the ride and we had to go back out and put his man-purse in a locker.   This proved to be difficult.  The part about putting in your 3 quarters, turning the key and PULLING IT OUT, wasn’t easy for Michael to grasp, but he finally figured it out.

This put us about 120th in line for Fire Hawk, which given the day was no big deal.  That was until the dang thing broke down when we were about 20 minutes from getting on.   So our first wait in line was well over an hour when it should have been 20 minutes.

From there we headed to Flight of Fear, the indoor ‘Space mountain’ like coaster.  Again, lines were reasonable, but again something broke as the line stood still for 30 minutes.

For those of you not familiar with Flight of Fear, they wind you through ‘Hangar 18’ and through a space ship model.   The entertainment factor for this ride while in line used to be fairly impressive with lights, some smoke around the thing, monitors everywhere with technicians detecting some paranormal activity.   All of this stuff was gone or busted.  The monitors were there, some playing the video.  No lights, no sound but what really bothered me was simply how filthy the place was.   I mean, if they’ve dusted any of the displays stuff in the last 5 years, you couldn’t tell.

So back in the day, when I worked at K.I.  Cleanliness was paramount, right behind rider safety.   There is no way in hell the management team of the 80’s would have stood for this.  Honestly I was hugely disappointed.  did it affect the ride?  No, but the experience was tarnished quite heavily.

From there we headed to go ‘Sling Shot’ where the put you in a ball, and sling shot you up into the air.  Early bird pricing was a mere $5 a ride.  But, the ride had just broken a spring.  What Michael tells me is a daily event, and the video that records you as you do this is broken (also a daily event).

Again…  This wouldn’t happen in the 80’s.  But we got our tickets and would come back when it’s working again.

It was time to eat something, so we headed to Oktoberfest, and the fest haus which while it’s still the German Fest Haus, now has a ‘country bar’ theme which makes no sense.

The very best deal in the park…  It’s not advertised anywhere that I could find, but if you ask for it they will sell you a wrist band for $9.00 that gets you unlimited 20 oz drinks.  Any vendor that sell fountain pop will just hand you what ever you want.   With a 20oz costing $3.49, you only need to drink 2.5 to break even.   You do have to ask for this though.

After a drink and a couple slices of Larossa’s Pizza we headed over to the Drop Zone, no wait it’s now ‘Drop Tower’…  Which is another thing that bothers the hell out of me.   I understand Paramount had a number of ‘themed’  rides based on movies, so for the licensing was no big deal.  But when they sold the park and the rides they should have granted some perpetual use for existing rides. 

From there we headed to Top Gun, no wait, it’s now Flight Deck.  Again, the pre-ride presentations that used to be there, the Top Gun music, the air craft carrier radio banter, etc, were all missing.  The Queue used to wind through the loading deck like you were in an air-craft carrier going up to the top to ride a jet.   No more.  All gone, and not very exciting.   I suspect this ride is on it’s last legs and will be replaced soon.

From Flight Deck we moved on to Face Off, no wait, it’s now called Invertigo.  Again, outside of the actual queue lines, the ride was a mess.  Trash, dust, crap everywhere.   This ride can be brutal, as your head bangs into the restraints.   Not good.

We passed on the ride formerly know as “The Italian job”, now the Backlot Stunt Coaster.  (Who the hell thought up these names anyway…   That’s pretty weak.   The ride only handled like 8 folks at a clip and even though the lines were relatively short, didn’t think it was worth the effort.

We wandered around, and I was mentally comparing what used to be where when I worked there.   The lake is gone, that’s where the new coaster is being built.  The Antique cars are also gone, that’s where the Stunt coaster and a few other minor things are now located.   I’m not sure when they disappeared.   We passed on the Vortex, I’ve ridden that in the past enough.

We then hit Tomb Raider, no wait, that’s now the Crypt…  If you haven’t ridden this, it’s well worth it.  Again the presentation leading up to the ride was lacking.   Skeletons missing parts and pieces, I realize park patrons tear stuff up, but things were obviously missing and vandalized as well as very dirty.   Inside the ride is dark, but it appear there are things that you should see.  Maybe some lights burned out? I don’t really know.

This ride did really mess with me though, so did Flight of Fear…  I don’t know if it was the darkness, but my inner ear was jacked after both of these rides.   It didn’t use to be that way.   So we slowly wandered back to the Action Zone.  Michael wanted to see me fail at the rope ladder.  He works games and this is one of the games he takes care of when he’s working.   Of course he knew I’d make a fool of myself but that was worth $5 to him.

After that we got our turn a Sling Shot.  It was good, well worth $5 but the Sky Flier is much better in my opinion.

A few more drinks and a pretzel later and we decided we’d had enough.   Still good value for the price of admission.  ($30).   But I was disappointed in the overall cleanliness of the park.   I hope someone from KI reads this.

Customer Service Lessons for TimeWarner

I’m pretty much ready to be done with TimeWarner/RoadRunner.  It’s not as much about the service, although my RoadRunner, which used to be outstanding has been pretty flakey over the last year.  I’m on my 3rd failed modem in that time frame. 

This last episode was driven by the electrical storm that apparently nuked our DVR, 42” Plasma TV and apparently my Cable Modem.

The Internet is a necessity these day.  I keep a permanent VPN tunnel to work using special hardware to do that.  I need to be connected.  Can I be down a day?  Sure, but not 7-8 days.

Last nights tech support call was atrocious, so we made the trip to their retail store on our dime to pick up a new modem.  They new that, they did the exchange.  It should be plug and play when we get home.  In fact there are only 3 connections.  Power, Cable, and one Ethernet to our router…

Of course it didn’t work, so I called tech support again.

The lady I spoke with initially, looked up the MAC address and said point blank, oh, it’s not provisioned.   Let me transfer you.

After 10 minutes on hold being transferred I get a woman who said “Honey, I don’t know what your problem is, your modem is provisioned.  What do the light say?” 

Uhm, they are all green but I can’t get an IP, and when I do I can’t go anywhere.

“Well then you need a service call, the earliest I can give you is…  Oh, you already have someone coming on the 15th.   They’ll fix it then.”

I said well can you just have them pick this stuff up when they come? 

Nope, we’ll bill you until you bring the modem into a service center and drop it off.   What?!?!?!  I just picked it up…

This infuriated me.

So while I’m on the Internet trying to figure out how to order Zoomtown from Cincy Bell, (the only other company I hate more that TW… just started looking a lot better), my wife calls and was able to move the date up to the 12th.

After more troubleshooting, I could now all of a sudden get an IP every time.  But I still couldn’t go anywhere.   This to me isn’t something a tech is needed for.   So I called back in again.  Explained my plight, and was escalated to Tier 3 support.   The hold for this was throughout dinner and while I swapped out the TV that no longer works and worked on troubleshooting the DVR.

An hour late I get a Tier 3 guy, who is kind enough to inform me that my modem is stuck in auto-provision, so he’s going to kick it in the head.   5 minutes later we’re back up.

I candidly asked him, “Do you really need a Tier 3 person to force a provision?”  He said no.

I said can you look at my DVR?  He said no but he’d put a note on the trouble ticket so hopefully they’ll bring one on Saturday.

So my tips for TimeWarner.

1) Not all your customers are stupid, so don’t treat them like they are.

2) Not all your customers are out to steal your modems and hardware.  I have no use for a cable modem if I’m not subscribing to your service.  You know the one you can’t get to work.

3) Step up the training on your tier one folks.  They should be smarter than my 13 year old daughter when it comes to troubleshooting this stuff.

4) If you see someone’s called in 3x looking for help, you can assume they did the fundamental troubleshooting on the first two calls.

I realize you probably get some real winners calling in for support.  You get people who can’t release and renew their IP’s…  I know these people, but come on…  The steps to figure out where the problem lie aren’t that complicated.   It took me 3 calls to get through to you that it was on your end and that you could fix it remotely.

5) 7 days is far too long for anyone to wait for service, I don’t care what business you’re in.   You almost dispatched someone to my house for a problem they couldn’t fix anyway.   That can’t be cheap. 

Wake up!  Cable tech support has sucked since day one.  You’d think you’d have this figured out by now.